Frequently Asked Questions

1What services do you provide?
Visit here for more information:
2What are your standard turnaround times?
Our turnaround times exhibit slight variations contingent upon project type, scope, and the dynamics of the project, alongside timely communication. We mandate a minimum of 7 days. It is crucial to diligently plan for your launch.
3What are your prices?
We employ an internal pricing matrix categorized by service type and industry/market. Our pricing information is accessible solely upon request. Contact to request a proposal.
4I need my project ASAP. How soon can you turn it around?
We deeply empathize with situations where deadlines are unexpectedly accelerated. However, it's important to consider that other clients are also in queue awaiting their turn. Should you wish to prioritize your project, expedited service is available at an additional cost.
5How many times can I request changes on a project?
All design projects under Reviv Digital include three concepts and three rounds of revisions on the final selection. Additional revisions thereafter are $25 per hour. If revisions are minimal, there is no charge. After signing off on a proof, additional revisions of any kind will be $25 per hour. It is imperative for all clients to carefully review work and proofread verbiage. Reviv Digital is not liable for grammatical or punctuation errors.
6Do you offer refunds to your clients?
Deposits made are non-refundable. Projects that are canceled or postponed are also non-refundable. However, a final balance exceeding the deposit is required to be settled if applicable. Refunds are only granted under reasonable circumstances and are subject to approval.
7What is your printing policy?
Printing services are exclusively offered to clients who utilize our creative solutions. All printing services are custom quoted, considering factors such as turnaround time, quantity, location, and shipping preferences. Payment for printing services is due upfront and is non-refundable unless Reviv Digital assumes liability for errors. Clients must provide approval by signing off on print proofs, whether digital or physical. Physical proofs will incur additional fees and extend the turnaround time. Our print partners are strategically located in Texas, California, Pennsylvania, and Kentucky.
8Are there any bundle deals or packages offered?
Reviv Digital provides a diverse range of packages and retainers tailored to meet your business requirements. Periodically, we introduce different specials to accommodate seasonal demands. Kindly submit a project request, and we will promptly reach out to you to discuss your needs in detail!
9Who owns the artwork or native files, once completed?
Put simply, unless stated otherwise in a written contract/proposal, all artwork and native files belong to Lee Media Enterprises, LLC. We retain the right to utilize any creative work we generate for promotional purposes across various platforms, including print, web, video, or social media.
10Can I receive editable files?
Native (Source) files MAY or MAY NOT be exclusively available for purchase. These files serve as our creative blueprint and intellectual property. Typically, native files are provided in formats such as .psd, .ai, or .indd, depending on the project type. For video projects, native file formats may differ. For further information, please reach out to us directly.
11What is Reviv Digital’s intake process?
We carefully choose clients whom we can serve effectively and who align well with our brand portfolio. Our commitment lies in delivering optimal outcomes for all clients through our creative, branding, and marketing services. It's crucial that our work reflects the level of excellence befitting our portfolio and case studies.
12What are your deciding factors in working with new clients?
We value thorough questionnaire responses. We require willingness to provide or acquire professional media assets such as high-quality photos and logos. Evidence of a business plan/strategy is necessary, though it doesn’t need to be fully complete. Proof of initial research for your brand, business, or idea is also expected.
13What is Reviv Digital's project process?
1. INQUIRY - Complete an online creative or brand questionnaire on our website. 2. DISCOVERY - Engage in an icebreaker session to understand your brand better. 3. ESTIMATE/PROPOSAL - Receive an estimate or proposal via email. - Schedule an initial consultation free of charge. 4. INVOICE - Accept the proposal or estimate. - Receive the invoice and submit the deposit. - Submit all required content. 5. STRATEGY - Conduct research and planning. 6. CONCEPT - Receive initial concept(s) for review. 7. PROOFING - Go through up to 3 rounds of edits/revisions. 8. FINAL PAYMENT - Submit the remaining balance before receiving the final artwork. 9. DELIVERY - Final deliverables are shared via email or Google Drive.
14What project deliverables will I receive?
You will receive High-Resolution files in .tiff, .jpg or .pdf formats for print projects.

You will receive Low & High Resolution .jpg or .png formats for web or social media projects.

For vector files (typically logos), you will receive .pdf and .eps file formats.
15What if I do not respond in a timely fashion?
All projects not reviewed or approved within the allocated project timeline will be deemed complete, and the balance will be due immediately. Initiation of new projects will not be possible until your account is resolved. Timely communication is paramount to maintain the project schedule. Delays in responses via email or the online portal may cause your project to fall behind in our queue. Non-compliance with our turnaround time may lead to project delays or cancellations without refund.
16What is your communication protocol?
As we're in the process of developing a new customer portal, please feel free to contact us via email at When you submit a project inquiry, your contact information is automatically stored in our system through Square. For assistance in accessing Square, please reach out to us at 513.393.9485.

Please note that we no longer accept requests via text message. With the multitude of messages we receive, it's easy to lose track. We prioritize trackable communication and encourage you to utilize our online portal for faster responses.
17How do we pay you?
All projects necessitate a 50% non-refundable deposit prior to commencing work.

The remaining balance must be settled upon project completion before work is released.

Expedited projects mandate full upfront payment and will incur a rush fee.

We accept all major credit and debit cards. No checks are accepted.

Retainers are due at the start of each billing cycle. Work will be paused until the retainer is remitted.
18Is there someone I may speak with on the phone?
You are always welcome to reach us by phone at 513.393.9485. However, consultations and meetings must be scheduled in advance. To initiate a project or request further information, please email us at
19Do your policies change?
Yes, please note that we reserve the right to modify our policies at any time without prior notice. We recommend checking our website or contacting us directly for the most up-to-date information regarding our policies."